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Last Updated: December 15, 2024
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "Borrower," or "you") and our financial institution ("Company," "we," "us," or "our"). By accessing our digital banking tools, applying for financial products, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms apply to all financial products and services offered, including but not limited to checking accounts, savings accounts, credit facilities, and online banking tools. Your continued use of our services constitutes ongoing acceptance of these Terms as they may be modified from time to time.
To open an account or access our banking tools, you must be at least 18 years of age, possess valid identification, and meet our creditworthiness standards. We reserve the right to verify your identity, employment status, and financial information through third-party services. Account approval is subject to our internal review processes and regulatory compliance requirements.
You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, and security questions. Our online tools provide various access options, and you must notify us immediately of any unauthorized access or suspicious activity. We employ industry-standard security measures but cannot guarantee absolute security of digital transactions.
Interest rates on credit products are determined based on multiple factors including creditworthiness, market conditions, product type, and regulatory requirements. Rates may be fixed or variable and are subject to change with appropriate notice as required by law. Annual Percentage Rates (APR) will be clearly disclosed in all credit agreements and account documentation.
Our comprehensive fee structure includes but is not limited to:
All applicable fees will be disclosed in your account agreement and fee schedule, which may be updated periodically with proper notice.
Borrowers are obligated to make all payments according to the agreed schedule. Payments must be received by the due date to avoid late fees and potential negative credit reporting. We offer various payment methods through our digital banking tools, including automatic payments, online transfers, and mobile banking options. You are responsible for ensuring sufficient funds are available for all scheduled payments.
You must provide accurate, complete, and current information when opening accounts or applying for credit products. You are obligated to promptly notify us of any changes to your contact information, employment status, or financial circumstances that may affect your account or credit obligations. Failure to maintain current information may result in account restrictions or closure.
Default occurs under any of the following circumstances:
Upon default, we may exercise all rights and remedies available under law and these Terms, including but not limited to: acceleration of all outstanding obligations, collection of the full amount due, reporting to credit bureaus, engaging collection agencies, and pursuing legal action. We may also offset amounts owed against deposits in other accounts you maintain with us.
Our online tools and digital banking services are generally available 24/7, subject to scheduled maintenance and system updates. We strive to provide reliable access but cannot guarantee uninterrupted service. Clients may navigate our platform to access account information, make transfers, pay bills, and utilize various banking features designed to enhance their banking experience.
Daily and monthly transaction limits apply to various online banking functions for security purposes. These limits may vary based on account type, relationship history, and risk assessment. We reserve the right to modify limits or restrict access to certain features based on account activity, security concerns, or regulatory requirements.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. We may share information with affiliates, service providers, and third parties as permitted by law and disclosed in our Privacy Policy. You consent to our use of your information for account management, service provision, marketing (where permitted), and regulatory compliance purposes.
We employ reasonable security measures to protect your personal and financial information, but you acknowledge that no system is completely secure. You agree to review our Privacy Policy regularly and understand that it may be updated to reflect changes in our practices or legal requirements.
Our operations are subject to federal and state banking regulations, including but not limited to the Truth in Lending Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, and Electronic Fund Transfer Act. We provide all required disclosures in accordance with applicable law, and you acknowledge receipt of all mandatory notices and disclosures related to your accounts and services.
We may be required to report certain transactions to government agencies and may freeze or restrict accounts based on regulatory requirements, court orders, or suspected fraudulent activity. Your cooperation with such requirements is mandatory and failure to comply may result in account closure or legal action.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES IS LIMITED TO DIRECT DAMAGES NOT EXCEEDING THE AMOUNT OF FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any disputes arising from these Terms or your relationship with us shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration. This arbitration clause does not apply to individual actions in small claims court or our right to seek equitable relief.
These Terms are governed by the laws of the state in which your account was opened, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in that jurisdiction.
We reserve the right to modify these Terms at any time with appropriate notice as required by law. Material changes will be communicated through written notice, electronic communication, or posting on our website. Your continued use of our services after such notice constitutes acceptance of the modified Terms.
Either party may terminate the relationship subject to the terms of specific account agreements and applicable law. Upon termination, all outstanding obligations become immediately due and payable, and you must cease using our online tools and services.
For questions regarding these Terms, your accounts, or our services, please contact our customer service department at (555) 123-4567 or visit any of our branch locations. Written correspondence should be directed to: Customer Service Department, 1250 Financial Plaza, Suite 800, Chicago, IL 60601.
Our customer service representatives are available Monday through Friday from 8:00 AM to 8:00 PM Central Time, and Saturday from 9:00 AM to 5:00 PM Central Time. Emergency services for lost or stolen cards are available 24/7.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.